Help Center
How do you calculate the removal fee and what is included in the quotation?
Every quotation is tailored to the individual requirements of the client. The fee is based on the quantity of belongings that need to be moved, the size and type of vehicles, where you are moving to, and any special requirements such as packing services or storage. Everything is included in the quotation, there are no hidden extras. Because we do a full survey of your requirements, the figures we give you are accurate quotations, not estimates.
Boxes and packing materials - what's included?
We offer full, part packing and client pack services. During your survey we find out exactly what packing materials your move requires and include them in the price we quote you. We use only high quality packing materials suitable for each item and all items are covered by our extensive insurance policy. We collect the empty boxes after the move (whenever you’re ready) and recycle them responsibly. No deposits are held for materials.
What does your insurance cover?
AJMovers insures every move for £75,000. This amount can, and regularly is, increased, for a small charge. It covers any loss or negligence on our part. We have an excellent claims history and, should any problem arise, we aim to deal with it as quickly, efficiently and fairly as possible.
Do you do surveys in the evenings / at weekends?
We will book a survey at any time to suit you. We regularly see clients in the evenings before they go to work or on Sundays.